🔒 Privacy Policy

Effective Date: 01-05-2025
Last Updated:01-05-2025
Website: https://qzen.store

Qzen, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from https://qzen.store. It is our legal and ethical responsibility to protect your personal data, and we are fully committed to maintaining transparency and integrity in all our data handling practices, in accordance with the data protection principles applicable in Bangladesh and global eCommerce standards.

1. 🧾 Information We Collect

We collect different types of information to provide you with a personalized, secure, and efficient shopping experience. This includes:

1.1 Personal Information

When you register, place an order, subscribe to our newsletter, or contact us, we collect:

  • Full name

  • Phone number

  • Email address

  • Billing and shipping addresses

  • Payment details (handled via secure third-party gateways)

  • National ID or verification documents (if needed for delivery or customs)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, browser, and activity using cookies and analytics tools:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and time spent

  • Clickstream data

1.3 Third-Party Data

We may collect limited data from third-party services (e.g., social login providers) when you choose to link your account.

2. 🎯 How We Use Your Information

Your personal information is used to:

  • Process and deliver your orders

  • Verify your identity

  • Send transaction and shipping updates

  • Respond to inquiries and provide customer support

  • Customize your shopping experience

  • Improve our website’s usability and content

  • Detect and prevent fraud or unauthorized activity

  • Send marketing communications (if you opt in)

We do not sell, rent, or lease your personal data to third parties. Your information is used strictly for service delivery and operational purposes.

3. 🔐 Data Security

We implement strong technical and organizational measures to protect your information:

  • SSL encryption on all data transmissions

  • Secure payment gateways (bKash, Nagad, Visa, Mastercard, etc.)

  • Access control protocols for internal data handling

  • Regular vulnerability assessments and software updates

Only authorized personnel can access personal data for specific business tasks. We never store your full credit/debit card information on our servers.

4. 🍪 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect data and enhance your user experience.

4.1 What Cookies Do We Use?

  • Essential cookies: Needed for website functionality (login, cart, checkout)

  • Performance cookies: Track visitor behavior to improve site performance

  • Targeting cookies: Serve relevant ads or recommendations

  • Analytical cookies: Help us understand how users interact with the site

You can manage your cookie preferences through your browser settings at any time.

5. 📨 Email and Marketing Communications

5.1 Marketing Emails

If you subscribe to our newsletter or promotional offers, you consent to receive emails about:

  • New products and collections

  • Exclusive deals and discounts

  • Service updates and policy changes

You can opt-out anytime by clicking the “Unsubscribe” link in our emails.

5.2 Transactional Messages

We will still send necessary transactional emails (order confirmation, delivery updates, etc.), regardless of your marketing preferences.

6. 🤝 Sharing Your Information

We only share your personal information in the following cases:

6.1 Service Providers

With trusted third-party service providers such as:

  • Logistics and courier partners

  • Payment processors

  • Email and SMS platforms

  • Cloud hosting services

Each partner agrees to strict confidentiality and data protection terms.

6.2 Legal Requirements

We may disclose your data if required by:

  • Court orders or government requests

  • National security or law enforcement compliance

  • Fraud prevention and credit risk checks

6.3 Business Transfers

In case of a merger, acquisition, or sale of assets, user data may be transferred as part of the business. You will be notified in such events.

7. 🌍 Cross-Border Data Transfers

Some of our service providers may store or process your data outside Bangladesh (e.g., cloud platforms in Singapore or the US). We ensure that all such transfers comply with relevant data protection regulations and contracts to maintain your privacy rights.

8. 🧑 Your Rights and Choices

8.1 Access and Correction

You have the right to:

  • Request access to the personal data we hold

  • Request corrections to inaccurate or outdated data

To do so, contact us at [email protected] with proof of identity.

8.2 Data Deletion

You can request deletion of your personal information, subject to legal or transactional retention requirements.

8.3 Objection to Processing

You may object to our use of your data for direct marketing or profiling at any time.

9. 📱 Account and Data Management

You are responsible for keeping your account credentials secure. Qzen is not liable for unauthorized access due to weak or shared passwords. Always use strong passwords and enable device-level security.

You can update your account details by logging into https://qzen.store/account.

10. 🧒 Children’s Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect or store data from minors. If we discover such data, we will delete it promptly upon notification.

11. 🚫 Third-Party Links and Services

Qzen may contain links to third-party websites or apps (e.g., delivery trackers, payment portals). We are not responsible for the privacy practices or content of these platforms. Always review their privacy policies before using them.

12. ⚖️ Legal Compliance – Bangladesh

Qzen complies with applicable laws and regulations under the Digital Security Act 2018, Consumer Rights Protection Act 2009, and ICT Act 2006 of Bangladesh. We also strive to follow international data protection principles where relevant.

We maintain records of data processing, inform users of breaches (if any), and work closely with regulators when necessary.

13. 📋 Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Order records: 6 years (for accounting and legal reasons)

  • Support logs: 2 years

  • Marketing opt-in data: Until you unsubscribe

  • Inactive accounts: Removed after 2 years of inactivity

Data may be archived or anonymized for analytical or statistical purposes after this period.

14. 🔁 Updates to This Policy

We may update this Privacy Policy from time to time in response to:

  • Legal or regulatory changes

  • Service modifications

  • Feedback from users

When we do, we’ll update the “Last Updated” date and notify users through email or site banners. Your continued use of Qzen means you accept the latest version of this policy.

15. 📬 Contact Us

If you have any questions, complaints, or requests related to your personal information, please contact us:

Qzen 
Email: [email protected]
Phone: +880 1838-860663
Website: https://qzen.store/contact

We respond to all verified privacy inquiries within 7 business days.