📜 Terms & Conditions

Effective Date: 01-05-2025
Last Updated: 01-05-2025
Website: https://qzen.store

Welcome to Qzen. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, browsing our products, creating an account, or making a purchase, you agree to be bound by these Terms.

If you do not accept any part of these Terms, please do not use the website or our services.

1. 🏢 About Qzen

Qzen is an online eCommerce platform based in Bangladesh, offering a wide range of lifestyle, fashion, beauty, electronics, and home products. Our goal is to provide a secure, trustworthy, and seamless shopping experience to customers across the country.

2. 👤 User Eligibility

You may use Qzen only if:

  • You are at least 18 years old or supervised by a parent/guardian if underage

  • You are capable of forming a legally binding contract

  • You are not prohibited from using eCommerce platforms under any applicable laws

We reserve the right to suspend or delete user accounts that violate these conditions.

3. 📝 Account Registration

To access certain features such as order tracking, wishlists, and checkout, you must create an account on Qzen.

3.1 Account Requirements

You agree to:

  • Provide accurate, up-to-date information

  • Maintain the confidentiality of your password

  • Be responsible for all activities under your account

Qzen is not responsible for unauthorized access due to user negligence (e.g., shared passwords, phishing).

4. 🛒 Orders and Payments

4.1 Placing Orders

When you place an order on Qzen, it represents an offer to purchase products under these Terms. We reserve the right to accept or reject orders based on:

  • Product availability

  • Incorrect pricing or product information

  • Order verification issues

4.2 Payment Methods

We accept various payment options:

  • Mobile banking (bKash, Nagad, Rocket)

  • Credit/Debit Cards (Visa, Mastercard)

  • Bank transfers

  • Cash on Delivery (COD) – for eligible orders

Payments must be completed before dispatch unless otherwise specified.

5. 🚚 Shipping & Delivery

5.1 Delivery Locations

Qzen offers delivery across all districts in Bangladesh.

5.2 Delivery Timeframes

  • Dhaka: 1–3 business days

  • Outside Dhaka: 3–7 business days

Delays may occur during holidays, strikes, or weather disruptions. Delivery timelines are indicative and not guaranteed.

5.3 Delivery Charges

Shipping fees vary depending on:

  • Delivery location

  • Order size or weight

  • Special promotions (e.g., free delivery above a certain amount)

6. 🔄 Return, Refund, and Exchange

We offer a return and refund policy aligned with Bangladesh’s consumer protection laws. You can read our full Refund and Returns Policy.

In summary:

  • Return requests must be made within 7 days

  • Products must be unused and in original condition

  • Refunds are processed via the original payment method

  • Exchanges may be offered depending on stock availability

Certain products are non-returnable (e.g., intimate wear, perishables, digital goods).

7. 📦 Product Information

We aim to ensure that all product details—images, prices, specifications—are accurate. However:

  • Images may slightly differ due to lighting or display settings

  • Typographical errors may occur

  • Prices and availability may change without notice

We reserve the right to correct any errors and update product details accordingly.

8. 📈 Promotions and Coupons

Qzen may offer promotional codes, discounts, or gift cards. These are:

  • Non-transferable

  • Valid for a limited time only

  • Not applicable to all items (unless stated)

  • Subject to cancellation if misused

Coupons cannot be exchanged for cash.

9. 📱 Mobile Use and Communication

By using Qzen, you consent to receive messages via:

  • Email

  • SMS

  • In-app or push notifications (if available)

You may opt-out of marketing messages but will still receive transactional updates (order confirmations, delivery alerts, etc.).

10. 🔐 Privacy Policy

Your privacy is important to us. All information collected on Qzen is handled according to our Privacy Policy. By using our services, you consent to the collection and use of your data in accordance with this policy.

11. 🚫 Prohibited Activities

You agree not to:

  • Use Qzen for unlawful or fraudulent purposes

  • Harass, abuse, or harm other users or staff

  • Violate intellectual property rights

  • Attempt to gain unauthorized access to the website

  • Upload harmful code (e.g., viruses, malware)

  • Misuse reviews, ratings, or feedback mechanisms

We reserve the right to take legal action and terminate accounts involved in such activities.

12. 🧾 Intellectual Property

All content on Qzen—including text, graphics, logos, icons, product images, and software—is the property of Qzen or its content suppliers and protected under Bangladeshi copyright laws.

You may not reproduce, distribute, or commercially exploit any part of the site without our prior written permission.

13. 🛠️ Website Availability and Maintenance

We strive to ensure that Qzen remains available and operational 24/7. However, access may be interrupted due to:

  • Scheduled maintenance

  • System upgrades

  • Unexpected downtime

We are not liable for any losses resulting from temporary unavailability.

14. ⚖️ Legal Compliance

Qzen complies with the following laws applicable in Bangladesh:

  • Consumer Rights Protection Act, 2009

  • Digital Security Act, 2018

  • Information and Communication Technology Act, 2006

  • e-Commerce Guidelines, 2021

We cooperate fully with government and legal authorities when required by law.

15. 💬 Reviews and User-Generated Content

Users may post product reviews, comments, and feedback, provided they:

  • Are truthful and based on real experience

  • Are not defamatory or offensive

  • Do not promote other brands or websites

Qzen reserves the right to moderate, remove, or block any content violating these rules.

16. ❌ Account Termination

Qzen may suspend or terminate user accounts under the following conditions:

  • Violation of these Terms

  • Fraudulent or suspicious activity

  • Abuse of return/refund privileges

  • Spreading misinformation or slander about Qzen

Users may also request to close their account by emailing [email protected].

17. 📈 Limitation of Liability

To the maximum extent permitted by law:

  • Qzen is not liable for indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted access or error-free service

  • Product warranties (if any) are the responsibility of the manufacturer or seller

You use Qzen at your own risk.

18. 💼 Third-Party Links

Qzen may link to external sites for user convenience (e.g., payment gateways, courier tracking). We do not control or endorse these websites and are not responsible for their content or privacy practices.

19. 🤝 Dispute Resolution

For any disputes:

  • First contact us at [email protected]

  • If unresolved, we may engage in mediation

  • Legal disputes will fall under the jurisdiction of Dhaka courts under Bangladeshi law

We are committed to resolving all disputes professionally and fairly.

20. ✏️ Changes to Terms

Qzen reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised “Last Updated” date. Continued use of Qzen means you accept the new Terms.